Hill Country Transit District
  • 07-Sep-2021 to Until Filled (CST)
  • Belton, TX, USA
  • 13.30
  • Hourly
  • Full Time

Hill Country Transit District
Job Description
Job Title: Rural Dispatcher / Special Transit Service (STS) Scheduler
Department: Rural Operations
Reports To: Director of Rural Operations
FLSA Status: Non-Exempt
Salary: $13.30/Hour
Revision Date: January 1, 2016
Effective Date: April 23, 2014

This position is a multi-function position and performs the duties of both a dispatcher and scheduler for Rural Operations. Responsible for the daily assignment of transit vehicles and bus drivers. Also responsible for scheduling transportation services as requested from clients. Consistently interacts with drivers in the day-to-day operation of special transit service. Participates in a variety of administrative and clerical tasks related to the position. Responsible for complying with all Hill Country Transit District (HCTD) policies and procedures and all funding source regulations and requirements.

Dispatcher Duties
1. Verifies all transit runs are assigned and covered in accordance with established procedures.
2. Controls vehicle assignments or manifests to ensure fleet is being used in the best interest of the public and the organization to meet service demands.
3. Monitors and responds to a variety of calls from customers and employees using telephone, cellular phone or two-way radio.
4. Consistently verifies and monitor driver locations and driver assignments at all times.
5. Responds to emergency situations as requested including hazardous and severe weather conditions as required. Dispatches vehicles and emergency crews to scene of accident or breakdown.
6. Coordinates field activities, i.e., bus changes, passenger transfers, manifest adjustments, special transit service return trips, etc., with an emphasis on minimum passenger delays and maximum goodwill with drivers.
7. Coordinates vehicle use and assignments with other rural dispatchers/schedulers, Lead Drivers, and maintenance staff to ensure vehicles are available for scheduled maintenance service.

Scheduler Duties
1. Receives calls from clients requesting transportation service and makes determination to schedule or deny request based on eligibility requirements and information provided by the caller.
2. Schedules transportation requests in a timely and efficient manner.
3. Ensures all trips are scheduled within established service parameters. Contacts clients as needed to adjust pick-up and/or return times to ensure service demands can be met.
4. Must be familiar with driver availability, vehicle availability, vehicle seated and wheelchair passenger capacity, and have the ability to schedule transportation services in the most efficient manner based upon such knowledge.
General Duties
1. Maintains general office and client files.
2. Prepares and maintains a variety of reports, correspondence, memos, etc., as needed or requested.
3. Provides information to the public regarding transportation services and transit policy, to include schedule and fare information.
4. Receives customer complaints or complaints from the public and provides information to supervisor for resolution.
5. Reports transit difficulties and other issues to Chief Dispatcher or other departments to maintain or restore service and schedules.
6. As the first person reporting to work or the last person leaving for the day, responsible for verifying that the facility, work office location, and equipment are secured.
7. Other duties as assigned.

• Ability to communicate effectively, and follow oral and written direction.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to prepare and record accurate records and reports.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.
• Ability to handle confidential and sensitive information.
• Ability to work independently with minimal supervision.
• Ability to resolve customer complaints courteously and tactfully.
• Ability to work under stressful situations.
• Ability to work independently and in a team environment with minimal supervision.
• Ability to use sound independent judgment in emergency situations when supervisory personnel is not available.
• Physical ability to perform the essential functions of the job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a generally clean and healthy office environment. The noise level in the work environment is typically quiet. Dispatcher work hours vary according to specific assignment, but hours during which dispatchers are on duty typically range from as early as 3:30 AM until as late as 11:00 PM, Monday-Saturday. Each Dispatcher is expected to be available if needed for these hours. To the extent possible, advance notice may be given for work hours beyond an individual's specific work schedule. Dispatchers will occasionally be required to be available for training or staff meetings outside the individual's regular work schedule.

The usual and customary methods of performing the job's functions require the following physical demands:
• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, and bend at the waist and reach on a daily basis.
• Able to lift up to 10 pounds occasionally.

• High School Diploma or Equivalent
• At least six (6) months clerical experience required.
• Must be 21 years of age.
• Must have a valid drivers' license.
• Must be able to perform general office administrative activities: use personal computer, including word processing and spreadsheet software, 10-key calculator, copying, filing, faxing, and using the telephone.
• Must have reliable means of communication, i.e., home telephone, cellular phone.
• Available and willing to work varying shifts, hours and days as assigned to include early mornings, late evenings, weekends, and holidays.
• Regular attendance and reliability is critical to business operations.
• Experience working in a transit environment is highly desirable.

Hill County Transit rewards its team members for their hard work with:

  • Employer paid medical insurance
  • Life Insurance
  • Vision / Dental
  • 12 paid Holidays
  • 12 Paid Vacation days
  • 12 Paid sick days
  • 401K
  • Employee Assistance Program

This position is classified as safety-sensitive and is required to undergo and successfully pass pre-employment drug and/or alcohol testing and criminal background check prior to appointment to position.
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job.

Hill Country Transit District is an equal opportunity employer.

Hill Country Transit District
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